So you're a brand-new AT&T DSL customer, you've never had a DSL line with them, and you've got a "SpeedStream" modem? Did they send you that stupid DSL setup CD loaded with bloatware? DON'T USE IT! You only need to create a new account with them and enter that login/password into your SpeedStream's configuration. You only need a network cable, a web browser, and an Internet connection. So you say, "HA HA that's a catch 22 you fool" but you can really use any Internet connection to create this account. Go to your sister's house, connect to your neighbor's unprotected wireless access point, take a laptop to a cafe with free WiFi, or do it at work! On a computer which is already online, go to: https://sbcreg.sbcglobal.net/ Don't plan on using Firefox. AT&T isn't enlightened. You're best off with Internet Explorer. Go through their little registration process; you only need to populate the mandatory fields. As soon as it starts talking about installing or "updating software components" you can discontinue the process. By that time you've already set up as much as you need. To be safe, you might just leave that browser window open while you try out your new username/password. By the way, AT&T tells you to write down that username/password, and I agree with them. In fact, post it right on your modem! Password recovery of PPPoE accounts is a PITA! If you're sitting in your car leeching off of the wireless access point you found down the street, go back home now. Connect a network cable directly from your computer to the modem's "ethernet" port. Wait a couple of moments for your computer to be assigned a new IP by the modem. (If you aren't configured to use DHCP, you'd better do that) Now, in a new browser tab or window, connect to the modem's web interface. On SpeedStream models, this is typically http://192.168.0.1/ It might ask for the Modem Access Code. That's on a sticker on the underside of the modem. Right off the bat, once you're in, it should prompt for your username and password. That's the one you created on that sbcglobal.net website. And that should be it. Your modem should already be showing you with its pretty green LEDs that you're online. If not, maybe you need to install their lousy software afterall.